GENERAL Q & A
Q: Who are you guys?
A: We are a family owned CNC shop that produces quality metal artwork for customers across the United States.
Q: What type of material is used?
A: Currently, all of our products are constructed of raw .14 gauge steel.
Q: Are they rustic?
A: The steel is new when shipped, however if exposed to moisture, they will rust over time. This is a natural process and completely out of our control. A finish will need to be applied to protect against long term rusting.
Q: Do you provide paint?
A: We can quote you a price for paint. However, we don’t mix or match exotic colors.
Q: How do you produce my metal art?
A: Your design is precisely cut on our CNC plasma cutting system using the latest plasma technology.
Q: What is the surface like?
A: All of our steel is new from the factory. It has a naturally smooth surface. We grind and polish the steel before shipment, giving it an even smoother surface.
Q: Can you customize my idea?
A: For the most part, yes. We can add names and increase sizes with no issue. If you have a completely new design in mind, simply email us and include a clear image if possible. We will be happy to discuss it with you.
Q: How long before I receive my product?
A: Generally, most orders are shipped within a couple of weeks. Custom orders or orders with multiple products can take slightly longer.
Q: Is shipping free?
A: All of our standard shop products and variations include free shipping. Shipping prices can increase if sizes are increased. Hawaii & Alaska shipping may be increased due to higher shipping costs.
Q: Do you sell internationally?
A: Currently we only provide service in the United States
Q: Do you offer refunds?
A: If you are not satisfied with your product we will provide a 30 day money back guarantee. Simply return the product To the return address and we will refund your purchase.
Q: What do customers think overall?
A: We’ve had many positive reviews of our products and customer service. Many customers are impressed with the quality.
Trellis & Privacy Screen Q & A
Q: What size are the ground stakes in relation to the metal trellis/privacy screens?
A: The ground stakes are 1/2” steel round bar and are usually 11-12” in length from the bottom of the panel. The stakes are spot welded up the entire backside of the panels for maximum strength.
Q: Can holes be added to the panels?
A: Holes can be added upon request. We generally add 3/16” diameter holes as our standard size.
Q: What is the natural color of the steel?
A: The steel comes directly from the factory. So we have no control over the natural color. The steel has a natural gray/bluish mixture that may contain darker spots in certain areas.
Q: How are my panels shipped?
A: We ship all of our products via UPS ground. We take great pride in ensuring your piece can face the often unpredictable shipping environment. However from time to time, damage and incidents do occur, please send a picture of any damage and we will be happy to resolve any issues.
Q: Can you provide spacers?
A: We offer steel and aluminum spacers. The spacers are “cylinder” shaped and are designed to sit between the panel and the mounting surface. The spacers may be purchased on the metal trellis/privacy screen page.
Q: Do you provide screws?
A: At this time we do not provide screws for mounting. We leave that up to the customer to determine what type of screws are needed for their unique surface.
Thank you! If you have any further questions, feel free to contact us with any concerns. We look forward to working with you.
Coastal Metal Art & Design